Zero Tolerance

It is the aim of Southgate Medical Group to provide a safe and pleasant environment in which patients and visitors may receive healthcare and staff may carry out their work. A code of conduct is displayed in our surgery outlining how we expect patients to behave when attending or telephoning the surgery. Any person acting in an unacceptable manner will be dealt with in accordance with the code.

Physical or verbal violent behaviour will not be tolerated and will result in police prosecution alongside removal from the practice list.