We operate a complaints policy in line with the NHS complaints procedure. If you have a complaint or wish to comment about the service you have received from the practice this should be made in writing directly to the Practice Coordinator; Sylvie Blackmore. Complaints concerning the ‘out of hours’ service operated by IC24 should be made directly to IC24 on 08451 450 121 or to NHS 111 on 01737 363866.

If you are unhappy with a local response or resolution to any issue regarding the NHS, please contact the NHS South Commissioning Support Unit whose details you will find under ‘Local Primary Care Services’.