Accessing Medical Services


If you require over the counter medication, minor illness advice or have a medication question, you can always speak to a local Pharmacist. Pharmacists have a minimum of 5 years medical training and are experts in medicines and managing minor illnesses.

Pharmacists are able to deal with minor illnesses such as acne, spots & pimples, allergic reactions, ankle / foot pain or swelling, athletes foot, bites / stings, blisters, constipation, cough cold and flu, diarrhoea, ear discharge or ear wax, ear ache, red / irritable / sticky / watery eyes, eyelid problems, hair loss, headache, hearing problems or blocked ears, hip / thigh or buttock pain, swelling or itching, knee or lower leg pain, lower limb pain or swelling, lower back pain, mouth ulcers, nasal congestion, rectal pain, scabies, shoulder pain, skin rash, sleep difficulties, sore throat, tiredness, toe pain or swelling, vaginal discharge, vaginal itch or soreness, vomiting, wound problems, management of dressing, wrist / hand / finger pain or swelling.

NHS 111

You can telephone 111, which is a 24 hour service. NHS 111 is designed to make it easier for people to access healthcare services when they need medical advice fast. Experienced clinical advisors are fully trained and use a clinical assessment system (NHS Pathways) which enables them to assess caller’s needs safely and effectively and direct them to the right NHS service.

Telephone 119

You can phone 119 from your telephone for Coronavirus advice and guidance.


LIVI is a video GP service that allows patients to get a same-day video appointment including out-of-hours, on weekdays 07:00 – 22:00 and throughout the weekend from 08:00 – 16:00. An appointment can be booked on the same day or up to 3 days ahead, at a time that suits you. Download the LIVI app on your mobile phone in the app store and register for the service. This is a free NHS service, so please ensure that your LIVI profile information matches the information you hold at your registered NHS GP practice.

Patients who are aged over 16 and currently listed with the practice can use the LIVI app and parents / guardians can book appointments for children aged 2 – 16 years old.

LIVI are able to deal with most medical conditions such as acne, allergies, anxiety and depression, asthma, cold, cough & flu-like symptoms, cold sores, constipation, diarrhoea, eye inflammation, fever, headache, indigestion & heartburn, insect bites, insomnia, nail problems, sinus problems, skin rashes & eczema, sore throat, stomach pain, urinary tract infection and other health queries. They are also able to prescribe medication and issue sick certificates.


This is our practice online GP consultation service. You can access this service via our website, by logging onto On the main screen you will encounter 8 boxes, click on the RED box, marked eConsult. You will be taken directly to the “Contact your doctors to get advice for your problem now” page. Here you will find 4 BLUE boxes, click on one that best describes your need and follow the prompts. The surgery will receive your information. A member of the team will respond to you within 2 working days.

GP Surgery

You can contact Southgate Medical Group on 01293 223666 to book a telephone call with the doctor, if the doctor needs to see you, a face-2-face appointment will be arranged on the same day. Face-2-Face appointments can be booked with one of the Practice Nurses, Monday to Friday. You can also book a face-2-face appointment with a Physiotherapist, Dietician, Audiologist or the Midwife who comes into the surgery once a week. Our telephone lines open from 08:30 Monday to Friday and close at 18:00.

Urgent Treatment Centre

The Urgent Treatment Centre at Crawley Hospital treat most injuries or illnesses that are urgent but not life threatening. You don’t need to book an appointment, you can just turn up. They are open 24 hours, 7 days a week and are situated at Crawley Hospital, West Green Drive, Crawley.


If you have a medical emergency and need immediate medical care, you can attend the Emergency Department at East Surrey Hospital, Canada Avenue, Redhill, RH1 5RH and this is a 24 hour service.

Phone 999

Phone 999 in a medical emergency when you, or someone with you, is seriously ill or injured and their life is at risk. This will include loss of consciousness, acute confused state, fits that are not stopping, chest pain, breathing difficulties, severe bleeding that cannot be stopped, severe allergic reactions, severe burns or scalds, if you, or someone is having a heart attack or stroke. You should also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting or a fall from height or any serious head injury.