It is the aim of our practice and the Crawley Care Collaborative PCN to provide a safe and pleasant environment in which patients and visitors may receive healthcare and staff may carry out their work.
To assist in providing this, all persons accessing the services of the practice are expected to observe Practice Code of Conduct.
The code of Conduct states:
Persons attending the practice whether in person or telephone should behave in a manner that respects the rights of others and the practice environment.
The following behaviour falls outside the Code of Conduct and is therefore considered to be unacceptable:
- Excessive noise obstruction to others (staff, other patients & visitors)
- Use of threatening / abusive / obscene language or any form of shouting.
- Offensive remarks of a racial, sexual or personally derogatory nature.
- Demand for appointments or services despite being advised they are full.
- Damage to property
- Theft
- Spitting
- Threatening / aggressive gestures and / or actions.
- Inappropriate behaviour involving alcohol / substance misuse.
- Not cancelling your booked appointment if you are unable to attend as there is a large demand on appointments.
- If you fail to attend your booked appointment on 3 separate occasions within a 12-month period, you may receive a warning letter. This could result in your removal from the practice.
Any person acting in an unacceptable manner will be asked by a member of staff to stop behaving in such a way and to observe the Practice Code of Conduct. If a person repeatedly fails to observe the Code of Conduct, the NHS patient Allocation team will make alternative arrangements for the patient concerned to receive His / her healthcare. The patient will be advised of these arrangements in writing.
Violent behaviour (verbal or physical) is never tolerated and will result in police prosecution of the aggressor and the direct and immediate removal of the patient concerned from the practice list.
As a patient registered at the practice, I confirm I have received, read and understood the Practice Code of Conduct and agree that I / My relative will abide by it in all contact with the practice.