Urgent appointments
How to request an urgent appointment for today or tomorrow (Monday to Friday)
- online appointment request form open Monday to Friday, from 8am to 11am or until we have reached safe clinical capacity (whichever comes first)
- phone us on 01293 223666, Monday to Friday from 8:30am to 6.00pm (emergency calls only between 1.00pm to 2.00pm)
- visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment:
- online appointment request form open Monday to Friday, from 8am to 11am or until we have reached safe clinical capacity (whichever comes first)
- use the GP online system – SystmOnline for nurse appointment including blood tests (if requested by GP), blood pressure, and cervical screening
- call the practice on 01293 223666, Monday to Friday from 8:30am to 6.00pm (emergency calls only between 1.00pm to 2.00pm)
- come into the practice and speak with a receptionist, Monday to Friday from 8:30am to 6.00pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email
Appointments by phone, by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- call our cancellation number 01293 536281 – (a voicemail only phone that’s open 24/7. Please leave your full name, date of birth and date/time of appointment)
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – SystmOnline
- phone us on 01293 223666, Monday to Friday from 8:30am to 6.00pm (emergency calls only between 1.00pm to 2.00pm)
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help whilst the practice is closed, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
To request a home visit:
- Online appointment request form Monday to Friday, 8am to 11am.
- Call the practice as soon after 8.30 am as possible.
Frequently Asked Questions (FAQ)
How do I book an appointment?
If you have access to the internet on a phone or computer, please go to www.southgatemedicalgroup.co.uk and click the Appointments button, select Online appointment request form and then select new condition. You will be asked some information about your problem and how you would like us to deal with it. This information will help us respond to you in the most appropriate way and that you prefer.
What if I don’t have access to the internet or cannot use the internet?
If you cannot use the internet for any reason, please call us – we will enter your details into our website for you. This may take longer than our previous system, so please be patient and only call if you cannot use our website. The same process will apply if you come into the surgery and ask at Reception.
Why has this changed?
Since the start of Covid we have been unable to pre-book appointments with GPs and this means that all patients requesting an appointment have to call at 8.30am. This is stressful for patients, and can mean that we are not always able to see the people that need us most. By putting all requests into one system we can review all requests and prioritise the people that need help urgently. We can help our patients in an appropriate way depending on what their request is, at a time and in a way that they prefer.
How does this work for me?
After you send your appointment request on our website, our doctors will aim to review it on the same day and let you know the outcome as soon as they can. They may be able to help you without booking an appointment, or they may be able to help you on the phone. If you need to be seen face to face, they will let you know the time and who you will see, taking into account your preferences and availability.
What do I do if you have no GP appointments left?
In the event that we run out of GP appointments, our reception team may arrange an appointment with a local pharmacist as part our pharmacy refer service or our local “hub” service if suitable.
A “hub” service is a groups of local practices working together to provide extra appointments at shared locations in evenings and weekends. It is a normal GP appointment but sometimes the doctor will be working in another local surgery and you will be asked to go there for your appointment.
If you are unable to book for a same day appointment or one of our alternative options and you feel your appointment cannot wait until the next day please call 111.
A “hub” service is a groups of local practices working together to provide extra appointments at shared locations in evenings and weekends. It is a normal GP appointment but sometimes the doctor will be working in another local surgery and you will be asked to go there for your appointment.
If you are unable to book for a same day appointment or one of our alternative options and you feel your appointment cannot wait until the next day please call 111.
How do I book a nurses appointment?
To book routine appointments with one of our nurses or another services that we provide please call after 11:00 when the phone lines will be quieter.
Nurse appointments are available up to 8 weeks in advance.
If you have further questions please ask a member of the reception team.
Nurse appointments are available up to 8 weeks in advance.
If you have further questions please ask a member of the reception team.
Non-urgent advice: Out of Surgery Hours
IC24 provides Out of Hours care Monday to Friday between 8:00 am and 8:30 am and between 6:00 pm and 6:30 pm alongside NHS 111. The telephone number for IC24 is 08451 450 121.
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
For urgent minor injuries or illnesses, you can go to Crawley Urgent Treatment Centre (UTC) at Crawley Hospital. Open 7.30am to 10pm, 7 days per week for walk in patients.
In case of a life-threatening emergency, please dial 999.
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
For urgent minor injuries or illnesses, you can go to Crawley Urgent Treatment Centre (UTC) at Crawley Hospital. Open 7.30am to 10pm, 7 days per week for walk in patients.
In case of a life-threatening emergency, please dial 999.