We are committed to providing our patients’ access to Clinician’s appointments outside of our normal working hours. The days of clinics outside of normal working hours will generally be on a Thursday evening, but due to circumstances, these will not follow a set pattern. Therefore, the timetable below may alter from week to week. These appointments are always ‘pre-bookable’ and never available ‘on the day’ so when booking, the Receptionist will give you the date and time of your appointment.
Wheelchair and disabled access is available at Southgate Medical Group.
Consultations are by appointment only. These can be made throughout the day by telephone and also in person at our Reception desk. Appointments are pre-bookable in advance up to 1 week ahead only. 'On-the-same-day' appointments can only be booked by speaking to a Doctor on the phone first. To do this please telephone the surgery on 01293 223666 and follow the instructions. Calls are answered by our reception team. You will be placed on the Doctors' call list and the Doctor will telephone you back. Nurse appointments can be made on the phone or in person at Reception and the nurses also have a telephone surgery every day and will call you back. The length of a doctor's appointment is 10 minutes. If for any reason you are unable to attend any appointment please cancel your appointment by calling our Appointment Cancellation Line on 01293 536281. This is an answer service which asks you to leave specific details about the appointment you wish to cancel.
Appointment Cancellation Line
To save you both time and money trying to call the Surgery on the main number, there is a dedicated Appointment Cancellation Line
Book an appointment online
We are please to announce on line appointments are available for the Phlebotomist. Yvonne Voice (Health Care Assistant) and Karen Martin (Phlebotomist) are members of the Southgate Medical team who obtain patients
blood samples. Patients are able to book appointments 7 days in advance.
Please note that appointments may only be booked if you have received a blood test form from the doctor or nurse.
During Surgery Opening Times
Doctors 8.30am to 11.30am and 3pm to 6.00pm
If you are too ill to attend the surgery, please telephone the surgery as early in the day as you can. The receptionist will ask you to provide some details about the nature of your call and the doctor may contact you for an assessment before visiting.
The practice supports the Government's zero tolerance policy and will remove from our lists patients who are abusive or violent toward team members or other patients.
Freedom of Information - Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from our practice manager.
Southgate Medical Group 137 Brighton Road, Crawley, West Sussex, RH10 6TE