Surgery Times


Monday 8.30am-6.00pm 6.30-9.00pm As below, please note that Monday evening surgeries will not 
take place on the last week of each month when there is a 
Saturday surgery instead.
Tuesday 8.30am-6.00pm    
Wednesday 8.30am-6.00pm    
Thursday 8.30am-6.00pm    
Friday 8.30am-6.00pm    
Saturday 9.00am-11.30am   Please note that Saturday surgeries take place on the last Saturday
of every month BY PRIOR APPOINTMENT ONLY.
When there is a Saturday surgery the Monday evening surgery on 
the week leading up to the Saturday surgery WILL NOT TAKE PLACE.

 
Telephone 01293 223666

Wheelchair and disabled access is available at Southgate Medical Group.

 

Appointments

Consultations are by appointment only. These can be made throughout the day by telephone and also in person at our Reception desk. Appointments are pre-bookable in advance up to 1 week ahead only. 'On-the-same-day' appointments can only be booked by speaking to a Doctor on the phone first. To do this please telephone the surgery on 01293 223666 and follow the instructions. Calls are answered by our reception team. You will be placed on the Doctors' call list and the Doctor will telephone you back. Nurse appointments can be made on the phone or in person at Reception and the nurses also have a telephone surgery every day and will call you back. The length of a doctor's appointment is 10 minutes. If for any reason you are unable to attend any appointment please cancel your appointment by calling our Appointment Cancellation Line on 01293 536281. This is an answer service which asks you to leave specific details about the appointment you wish to cancel. 

Appointment Cancellation Line

To save you both time and money trying to call the Surgery on the main number, there is a dedicated Appointment Cancellation Line

THE TELEPHONE NUMBER IS 01293 536281

This number is an answer machine service where you will be prompted to leave your Name, your Date of Birth, the Date and Time of Appointment you wish to cancel and the Name of the Doctor or Nurse you were booked to see.

Your appointment will then be cancelled by a member of our staff

PLEASE NOTE THAT YOU CANNOT USE THIS SERVICE FOR ANYTHING OTHER THAN CANCELLING AN APPOINTMENT AND ANY MESSAGES LEFT ON THIS PHONE WHICH DO NOT RELATE TO CANCELLING AN APPOINTMENT WILL NOT BE PASSED ON AND WILL BE AUTOMATICALLY DELETED.

Book an appointment online

We are please to announce on line appointments are available for the Phlebotomist. Yvonne Voice (Health Care Assistant) and Karen Martin (Phlebotomist) are members of the Southgate Medical team who obtain patients blood samples. Patients are able to book appointments 7 days in advance. Please note that appointments may only be booked if you have received a blood test form from the doctor or nurse.


These appointments may also be cancelled online if for any reason you are unable to attend. Please allow 24 hrs notice if possible so that other patients may use these appointments.

 

Consulting Times

During Surgery Opening Times

Doctors 8.30am to 11.30am and 3pm to 6.00pm
Nurses  8.30am to 12.20pm and 2pm to 5.00pm

 

Home Visits

If you are too ill to attend the surgery, please telephone the surgery as early in the day as you can. The receptionist will ask you to provide some details about the nature of your call and the doctor may contact you for an assessment before visiting.

Zero Tolerance

The practice supports the Government's zero tolerance policy and will remove from our lists patients who are abusive or violent toward team members or other patients.

Freedom of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from our practice manager.

Southgate Medical Group 137 Brighton Road, Crawley, West Sussex, RH10 6TE
Telephone 01293 223666  Fax 0844 8151221  Appointment Cancellation Line 01293 536281