Please give AT LEAST
48 WORKING hours notice
for repeat prescriptions (Weekends and Bank Holiday are NOT working hours)
a Prescriptions Request Form available from the surgery – or the retained
part of your computerised prescription – and then delivering it to the surgery.
For reasons of safety, we do not accept prescription requests over the telephone
unless you are on our register of housebound patients, which you will have discussed with
the practice. The surgery is closed on Bank Holidays, so please allow additional
time ie 2 working days to request your prescription.
You will be asked to nominate a Pharmacy of your choice from which to collect your medication. Southgate Medical Group now operates Electronic Prescribing which means that your prescription will not be printed at the Surgery but will go directly to the Pharmacy you have chosen. When you collect your prescription (which can now be tracked at every stage by us at SMG), the Pharmacy will give you the printed list of your repeats to use when requesting your next supply.
You are also able to ORDER your REPEAT medication from your local pharmacy. The pharmacy will then place the order with us for you, collect it from us for you and then you can collect from the pharmacy or they will deliver it for you if you are housebound.
Please note that if you request medication that has not been given to you on a regular basis the doctor may need to see you and / or speak to you.
Repeat prescriptions online
Prescription requests may be ordered up to 7 days before your prescription is due, although it will not be ready for collection until your due date.
Please allow a minimum of 2 working days for all prescription requests to be processed.
Click on the picture to access the
repeat prescriptions screen
Some patients who are on regularly repeated medication may be able to
benefit from our batch prescribing scheme in conjunction with our local
pharmacy – on this scheme 6 months worth of prescriptions are issued & saved
at the chemist for monthly collection – please ask at reception for further
Electronic Prescription Service
The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.
What does this mean for you?
If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.
Is this service right for you?
Yes, if you have a stable condition and you:
• don’t want to go to your GP practice every time to collect your repeat prescription.
• collect your medicines from the same place most of the time or use a prescription collection service now.
It may not be if you:
• don’t get prescriptions very often.
• pick up your medicines from different places.
How can you use EPS?
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:
• a pharmacy.
• a dispensing appliance contractor (if you use one).
• your dispensing GP practice (if you are eligible).
Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.
Can I change my nomination or cancel it and get a paper prescription?
Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
If you are unhappy with your experience of nomination
You can complain to the pharmacy, dispensing appliance contractor (DAC) or GP practice. You can also complain to NHS England or their local NHS Clinical Commissioning Group (CCG) if your complaint cannot be resolved
For more information visit www.hscic.gov.uk/epspatients, your pharmacy or GP practice. (Dec 2014)
Medication Review Procedure
If you notice on your Repeat Prescription (the form which comes with your medication from the Pharmacist) that you are due a ‘Medication Review’ then please complete your usual request and pop it into the Prescription Box just inside our front doors.
You will not be left without Medication even if a Review is due. Our Doctors’ will always issue ONE MONTH SUPPLY to ‘keep you going’ and will then ‘action’ the Review as required.
Upon receipt of your prescription request form, our Reception Team will advise the Doctor if a Review is due. The Doctor
may not need to speak to you so please don’t assume that you have been forgotten.
However, if you need a blood test or a blood pressure check then the Doctor will advise the Reception Team accordingly. If you need a blood test, the Doctor will prepare the blood form and a member of our Reception Team will contact you to book an appointment for your bloods to be taken. If you need a BP Check then Reception will get in touch with you to arrange this. If the Doctor needs to speak to you, then they will ask Reception to book you into one of their ‘Telephone Slots’ and the Doctor will call you in due course.