Friends & Family Testing

The Friends & Family Test is a new initiative from NHS England which offers all registered patients, their carers’ and family, an opportunity to provide feedback on any contact with their GP Surgery. There is no obligation for you to complete a survey but the opportunity is there for you to engage with this on each and every contact, should you wish to do so. The forms and posting box are located on our Reception Desk.

Every patient has the same opportunity, so if you have any issues or impairment which makes your involvement and completion of these questions difficult, you may ask somebody to complete this on your behalf, including a member of our staff if you desire.

Your answers and comments will remain anonymous. Completed data must be provided by SMG to NHS England on a monthly basis. Any comments made in the ‘free text’ box will not be sent to NHS England but will, along with your other answer, be used to celebrate successes and to support staff to make improvements if your experiences do not live up to your expectations.

Results will be published monthly on the NHS England Website, The NHS Choices Website and here, on our own SMG Website (under the section Latest News).

Patient Reference Group Report 2014/15

The Patient Reference Group (PRG) is a virtual group of registered patients who are representative of the SMG patient population and whose views and opinions can help deliver a more patient-centered service1.  The PRG is asked to support their practice by completing questionnaires, the results of which help shape and form the future direction of their practice.

The report outlining the process of creating our PRG and the results of our Local Practice Survey (with plan of action) can be downloaded here

1 National Association of Patient Participation (NAPP)  

Patient Reference Group Report 2013 /14 can be downloaded here

Southgate Medical Group 137 Brighton Road, Crawley, West Sussex, RH10 6TE
Telephone 01293 223666  Fax 0844 8151221  Appointment Cancellation Line 01293 536281